Frequently Asked Questions
Everything you need to know about your Anna October experience.
Where does Anna October ship from and what are the delivery times?
All orders are processed and shipped from our European warehouse. International delivery typically takes 3-7 business days depending on your location and selected shipping method.
How can I ensure I select the correct size?
We provide a detailed size guide on each product page. Our collections generally follow European sizing. If you are between sizes, we recommend sizing up for a more comfortable fit or contacting our stylists for personalized advice.
What is your return policy for international orders?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Are duties and taxes included in the checkout price?
For orders within the European Union, taxes are included. For international orders outside the EU, duties and taxes are calculated at checkout or may be collected upon delivery depending on the destination country's regulations.
How should I care for my Anna October garments?
To preserve the delicate nature of our fabrics and feminine silhouettes, we recommend professional dry cleaning for most pieces. Specific care instructions can be found on the internal label of each garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed and encrypted.